Privacy policy
When you visit our website (avidtreecare.uk)
Encryption
We automatically encrypt data sent between your web browser and our web servers so that the information sent cannot be intercepted and read by third parties. This encryption is reliant on your network device and web browser supporting communications via SSL (secure sockets layer), which they almost certainly do.
Cookies
We may set cookies on your computer that store state information about your visit to our website; this information may include your IP address. We store these cookies to provide a more convenient browsing experience for our users. These cookies are discarded once you end your browser session.
Analytics
We use Google Analytics to collect data about user behaviour on our site. We do this to better understand how visitors are using our site so that we can improve general user experience in future. The data collected is processed in such a way that it cannot be used to identify anyone.
Contact forms
Contact forms on our website send an email to us containing the information entered in the form; this information is under your control but will typically contain personal information such as your name, email address or telephone number. To understand how we handle and store email messages please read the section on ‘Contact by email’ in this policy.
Embedded content
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website; you should review the privacy policies of those other websites to understand whether personal data is recorded and how it is processed.
When you contact us
You might contact us by email, telephone, or contact forms on our website.
Contact by email
Email communications are inherently insecure. Our email service provider is capable of using TLS (transport layer security) for more secure email handling; other email service providers along the email transport chain may not support TLS, however. Consequently, you should be aware that email messages sent to our company may be transmitted across networks in plain, readable format.
Once received by us, email messages and their attachments are encrypted for secure storage and stored indefinitely, or until we decide to delete them. We will not share any part of your email communications with anyone outside the company without your written consent, unless required to do so by law.
Contact by phone
If you leave a telephone voicemail message for us, we may receive an email notification from our telephone service provider. This email notification may contain your telephone number and an audio copy of your voicemail message. This email message will be treated in accordance with policy on ‘Contact by email’.
Contact by forms on our website
If you contact us via our forms on our website, we will receive an email message containing the information you enter in the form. This email message will be treated in accordance with our ‘Contact by email’ policy.
Queries and complaints
If you would like to discuss how we handle your personal information, please email info@avidtreecare.uk.